The night before:

Make sure you have the following ready:

  • Your UCAS Track login details 
  • Your mobile phone fully charged with suitable credit to make calls
  • Access to the internet / email
  • The contact details for your university choices 
  • The web address of both Clearing and Adjustment UCAS pages 
  • If you won’t be available on results day, give someone nominated access so they can speak to UCAS on your behalf. Check UCAS for details 
  • Details of any conditional offers and Clearing phone numbers for universities of interest 
  • If you suspect you’ll need Clearing, a contingency list of courses you’ve researched beforehand (Clearing technically opened 5 July, so you can already see courses available) 
  • Your personal statement 
  • Your GCSE results 


The UCAS social-media team will be online to answer any questions.

If you have questions, try contacting them on Twitter at @ucas_online or Facebook at facebook.com/ucasonline.


The UCAS contact centre opens for enquiries


Track goes live 

You’ll be able to see your university confirmation, but not your grades. You will have to pick these up from your school or college. Check your emails before 8am, though, as sometimes your university will have emailed you directly before Track opens. (If they haven’t, this doesn’t mean you haven’t got in, but, it’s worth checking as sometimes they come through super early).

Collect your grades

Check with your school or college when they open for you to collect your grades as it can vary, if you know they are being emailed check to which address and that you can access it.

Morning onwards

Met your grades?

  • Track will update to tell you if you have got into your firm or insurance university choice, and you can view your confirmation letter in Track. Read the letter to check if it has any information on how to proceed and double-check your contact details are correct, so your university can contact you. If your finances are sorted, you can relax and celebrate!

Narrowly missed your grades?

  • Don’t panic! If you have missed your required grades by a narrow margin, your university may still accept you on your course – make sure you speak to them first. You can also look into exam reviews and appeals, although you’ll need to do this ASAP.
  • lternatively, your chosen university may offer you a slightly different course, which you’ll need to accept through Track. If this doesn’t happen, proceed to Clearing, where you can apply for other courses, either at the same university or at a different one.

Completely missed your grades?

  • This is your cue to start ringing courses in Clearing that are on your contingency list or that catch your eye. Keep a notepad to write down names of people you talk to, which course and college, you will forget otherwise. Sell yourself, be confident, write a list of good things you will need to say so that even if you get flustered on the phone you have them ready. You will effectively have a mini interview by phone. 

Outdone yourself?

  • If your grades are far better than you were predicted, you may wish to change your university options. Consider applying through Adjustment, which allows you to trade up to a better university or course without losing your current offer.

Got an offer but changed your mind?

  • You can use UCAS Track to decline your place and enter Clearing. Ask teachers, parents and universities for help and advice to make a fully informed decision. Make sure it is 100 per cent what you want to do.

Want to defer your choice for a year?

  • Call your university. You won’t lose your place just for enquiring, but it’s a good idea to have a reason why you want to defer. Some places will allow you to defer, but others will not.


Enter your Clearing choice into Track

Don’t rush your decision – Clearing only opens at 3pm, giving everyone time to speak to universities and find a place. Only add a Clearing choice once you have permission from the university or college; you can only add one choice at a time, but if it is not confirmed (you will see in Track and get an email), you can then add another choice and repeat the process if necessary – or decide to reapply next year or pursue other options.

Tip: The Exam Results Helpline provides additional support to students (and their parents) as they receive their exam results. The helpline will be available from 14 August 2019 on 0800 100 900.